Shipping policy

What is your shipping policy?

We ship orders twice a week.

Shipments are sent as large letters and usually take:

up to 2 weeks to Europe
2 - 3 weeks to Asia
3 - 5 weeks to USA/Pacific
3 - 8 weeks to the rest of the world
Wholesale deliveries should reach you within 2–3 business days in Europe and 3–8 business days everywhere else.

How much does it cost to ship?

The shipping cost is calculated at checkout. 

Can I track my order?

We offer tracked shipping to certain countries, which provide end-to-end tracking services. Please check on the checkout page if your destination country offer this service.

Wholesale orders include tracked shipping.

What to do if I did not receive an issue?

Let us know and we will look into it.

Please note we cannot accept responsibility for replacements if you provided an incorrect address and you will be charged for redelivery. 

In some cases, certain countries may impose additional customs delays or fees, which are completely beyond our control or responsibility.